As a Social and Health Program Consultant for the WA Cares Fund, you will support and train staff, and provide consultation, interpretation, training, and technology assistance to all contact center supervisors and staff. You will act as a liaison between local, regional, and headquarters staff, and/or cross-agency partners, and represent the Benefits and Customer Care team on statewide committees providing consultation, training, planning and coordination, and policy input. You will need to dedicate significant time to development to ensure compliance with department expectations, quality assurance, and policies related to the implementation and ongoing management of the WA Cares Fund. Additionally, you will work with community providers and advocates to educate and improve access to service delivery for clients.

As a Social and Health Program Consultant for the WA Cares Fund, you will support and train staff, and provide consultation, interpretation, training, and technology assistance to all contact center supervisors and staff. You will act as a liaison between local, regional, and headquarters staff, and/or cross-agency partners, and represent the Benefits and Customer Care team on statewide committees providing consultation, training, planning and coordination, and policy input. You will need to dedicate significant time to development to ensure compliance with department expectations, quality assurance, and policies related to the implementation and ongoing management of the WA Cares Fund. Additionally, you will work with community providers and advocates to educate and improve access to service delivery for clients.

Some of what you will do. 

• Develop, implement, and maintain detailed project plans using Project Management Body of Knowledge (PMBOK) aligned methodologies, including schedules, work breakdown structures, dependencies, and deliverables.
• Oversee development and tracking of project schedules, including sprint progress, risk and issue resolution, and critical path analysis.
• Ensure timely escalation of risks and delivery of mitigation strategies.
• Contribute technical and tactical expertise to problem resolution and process improvement for projects or other efforts requiring coordination and resource management activities.
• Provide consistent communication and consultation with sponsors, project teams, vendors, and executive stakeholders.